The presentation defines TQM, the principles, tools and ways to implement total quality management in organisations.

The paper defines Total Quality Management, the principles and the tools used for total quality management.

The presentation is on Total quality management in organisations. It delved into definitions, concepts of TQM, the eight principles and the key elements for success. It also talked about conformity and non-conformity.

The presentation discusses total quality management as management methods used to enhance quality and productivity in organizations.