Improving Compliance and Service Quality in Nigeria's Electricity Sector

Abstract

Nigeria's electricity sector has struggled with inefficiencies and a lack of accountability post privatization, with consumers frequently facing estimated billing, ineffective complaint mechanisms, and self-funded infrastructure repairs. Legislative interventions are necessary to enforce compliance in order to protect consumers, and create more transparent processes in service delivery. Policies should include strict enforcement of metering regulations, community based accountability measures, and funding frameworks for infrastructure.